Faq

Where can I make a delivery?

All our products have, by default, a home delivery. The delivery address can obviously be different from the billing address. You can make this choice when ordering. Our products are available today in the following countries: France, Belgium, Netherlands, Luxembourg, Spain, Italy, Germany. If you are located in a region other than those mentioned above, please contact us for us to provide a personalized estimate of the delivery possible.

When will I be delivered?

All our tables are made to order. Your table will be shipped within 15 days of receipt of your payment. You will receive an email from us as soon as your package is delivered to the carrier. We are also committed to providing the earliest possible date and time of delivery by email niche.

Can I pick up my order ?

Yes quite. To do this, select "withdrawal" in the delivery options when ordering . We will inform you by email when the date from which you can come and collect your order and our days and hours. Our warehouse is located at the following address : 317, chaussée de Huy, 1325, Chaumont Gistoux, Belgique 317 , Ground Huy, 1325 Chaumont Gistoux generally allow 15 days from the receipt of payment
(see " When will I be delivered? " )

What are the payment methods available ?

You can pay by bank transfer . In a matter of personal choice , we do not propose other methods to pay.

I have a question , can I contact you ?

Obviously , no problem. You will find a form to send us your questions in the contact section.

Can I change an already confirmed order ?

Our tables are made to order, we accept an order change within 24 hours following the validation of the latter, the aim being to give you the benefit of doubt, but also to quickly start designing your table. Depending on the modification of your order, a price adjustment will be necessary: ​​supplement or refund of the difference new order / order canceled. We promise not to ask you for additional expenses if you meet the deadline given 24 hours. In addition, the order can not be changed.

My order arrived damaged, what should I do ?

We pack ourselves and our products have implemented strict rules to this level in our warehouse. The interlocutors are therefore limited, case is exceptional. An incident is always possible and if this is the case, we ask you to contact us within 2 days of delivery by sending us pictures of the damage. Our customer service will explain the procedure. We urge you to carefully inspect the table at the time of delivery. If it has some flaws whatsoever, thank you to enter a reservation on the delivery..