Conditions of sales

Article 1 : Preamble

The present conditions of sale are concluded between on the one hand, the company Fell ITC whose headquarters is located at 317 Chaussee de Huy, 1325 Chaumont Gistoux hereinafter referred to as “Seller” and by any person or entity wishing a purchase via the website Seller, hereinafter “buyer” .

Article 2: Object

These terms and conditions aim to define the contractual relationship between the seller and the buyer and the conditions applicable to all purchases made through the vendor’s site, the buyer either professional or consumer. The acquisition of property through this site implies acceptance by the buyer of these conditions of sale. These conditions shall prevail over any other general or special conditions not specifically approved by the seller. The seller reserves the right to modify terms and conditions at any time. In this case, the conditions will be those in effect on the date of the order by the buyer.

Article 3 : Characteristics of goods and services

The products offered are those listed in the catalog published on the seller’s site. Each product is accompanied by a description provided by us. The photographs of the site are as accurate as possible but can not ensure a perfect similarity with the product, especially with regard to colors.

Article 4 : Rates

Product prices displayed on the site are indicated in euros all taxes included ( VAT and other applicable taxes). The seller reserves the right to change prices at any time. However, the price applicable to the order are those in effect at the time of confirmation of it.
Prices shown do not include freight and delivery if they occur in the geographical areas set out below.

Article 5: Location

The online sale of products presented on the seller’s site is for buyers who reside in Belgium, continental France, Grand Duchy of Luxembourg or the Netherlands, mainland Spain, Italy mainland for delivery in these lands.

Article 6: Orders

The buyer, who wishes to buy a product or service must:
– Complete the identification sheet with all informations requested or giving customer number if any;
– Complete the online order form giving all the references of selected products;
– Validate the order after reviewing it;
– Make payment as provided;
– Confirm the order and payment.
The confirmation of the order implies acceptance of these terms of sale, recognition of having perfect knowledge and waiver of its own conditions of purchase or other conditions. All recorded data provided and confirmation constitute proof of the transaction. Confirmation will be worth signing and acceptance of transactions. The seller will confirm an email of the order recorded.

Article 7: Right of withdrawal

According to the law, the consumer has the right to notify the seller that he renounces the purchase without penalty and without giving any reason, within 14 working days from the day after delivery of the product or the conclusion the service contract. This right of cancellation does not belong to right of the professional buyer. Within this period, the consumer must notify its intention to abandon via email and return, at its expense and risk, the product must be delivered to the headquarters of Fell ITC: 317 Chaussee de Huy, B-1325 Chaumont-Gistoux. The products must imperatively be returned in their original packaging, undamaged, with all their accessories, the manual and the invoice / delivery original.
The products returned must not have been unpacked, unsealed or used in any way. Incomplete goods, damaged, damaged or soiled by the customer will not be refunded. Within 30 days after acceptance of the return of the goods, the seller agrees to
repay the contingent payment, excluding shipping. Unless otherwise agreed, the consumer may not exercise the right of withdrawal for
contracts: 1. supply of services where performance has begun with the consumer’s agreement before the end of the withdrawal period; 2. supply of products made to the consumer’s specifications or clearly personalized or which, due to their nature, can not be returned or are liable to deteriorate or expire rapidly.

Article 8 : Payment

Payment is by bank transfer. The items ordered remain our exclusive property until full payment of the order by the buyer.

Article 9 : Delivery

Deliveries are made to the address indicated on the order form which can be only in the geographical area agreed unless otherwise agreed , based on a specific quote on demand. The goods are transported at the risk of the seller until the delivery of the goods to the delivery address specified by the buyer. From that moment , the buyer assumes all risks. Delivery times are only given as an indication; if they exceed thirty days from the order, the sales contract may be terminated and the buyer refunded.

Article 10: Warranty

With regard to consumers, the seller guarantees the products they sell and the services it provides in accordance with the Law of 1 September 2004 on consumer protection in case of sale of consumer goods (Article 1649 bis 1649 octies of the civil Code). In case of non-compliance of a product sold observed within 2 months of delivery of the goods, the consumer must notify the seller as soon as possible precisely by letter or email. This warranty covers only defects existing compliance at the time of delivery of goods. Defects or damage due to improper use, such as water, oxidation damage, fall or impact, negligence and wear, is not covered by warranty. Similarly,
repairs made by unauthorized by the provider technicians, will result in the cancellation of the guarantee. The invoice or delivery function as as security and must be retained by the consumer and original products. If the product is used for non-private purposes, the limited warranty conditions of the manufacturer / supplier are in effect.

Article 11: Liability

The seller, in the online sales process is only bound by an obligation of means; his liability can not be held liable for damages resulting from the use of the Internet such as data loss, intrusion, viruses, break service, or other problems
involuntary. The data presented on the site are also given in good faith. The links to the websites of the manufacturers and / or partners are given for information only. The seller can not be held liable for information from these sites.

Article 12: Intellectual Property

All Vendor site elements are and remain the exclusive intellectual property of it. Nobody is allowed to reproduce, use, repost, or use for any purpose whatsoever, even partially, elements of the site they are software, visual or sound. Any single link or hyperlink is strictly prohibited without the express prior written consent of the seller.

Article 13: Personal Data

All personal data required to process an order are retained by the seller or its employees and can be transmitted to companies with which the seller – or suppliers – working (s) where such disclosure is necessary to process the command.
The user also also authorizes the seller to use these data to compile statistics to improve its site, goods and service it offers. This information can also be used to enable the dissemination by any means of communication, information relating to the business of the seller to customers. The seller finally keeps personal data to facilitate future orders.
The seller agrees to the remainder not to disclose the information available to another company or another company.
Data kept by the seller may at any time be requested and corrected on request.

Article 14: Proof

The parties agree, in the context of their relations, electronic evidence (by way of example: email, computer backups, …).

Article 15: Dispute resolution

These online sales conditions are subject to Belgian law. In case of dispute, the courts of the seller’s registered office are competent, unless stringent public order provisions.
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